FAQ'S
Interested in an ATM
We provide:
- National network coverage
- Complete service and maintenance with 100+ nationwide engineers
- 24-hour customer service centre – we don’t rely on third party suppliers
- We operate a Cash In Transit business and Cash Management Services operating from Europe’s leading cash vault.
Simply pick up the telephone and dial 1800 844 050 or email us ATMEnquiries.IE@brinks.com.
If we’re unable to advise you over the phone or by e-mail, we’ll arrange for a member of our team to visit you, without obligation, at a time to suit you.
If you decide to proceed with an installation of a cash machine you will need to:
- Sign a contract
- Provide opening and access hours
- Provide Photographic ID such as a passport or driving license
- Provide Bank Account Details
- Supply a 3 pin electrical socket to plug the machine into
- Pay for the electricity to run the machine
- Obtain landlord’s consent if you do not own the property and are having a Through the Wall ATM
Each day you’ll need to perform a Day Close on the machine. Full training will be provided when the machine is installed.
Once you’ve done this, the money that has been dispensed from your machine during the day will be paid back into your bank account the following day for domestic transactions and within 3 days later for international.
Brink’s liaise directly with our National Monitoring Centre & An Garda Siochana to establish criminal trends that could affect the ATM estate.
Brink’s develops a relationship with every customer offering them ongoing security advice and risk management information. Brink’s has a proven track record in crime prevention through building a strong working partnership with its customers.
If the machine is provided and owned by Brink’s, we will provide insurance.
I have an ATM
The machine may say this from time to time when downloads are being sent to it from the Network. However, if the message stays on the screen for more than 15 minutes there are actions you can take.
Fully Managed sites will need to reboot the machine by turning it off at the wall and turning it on again. If the machine is still out of service after you have rebooted it call the Brink’s customer service centre on 1800 844 050. We’ll then perform a check on the telephone line and offer you further assistance.
If you fill the machine yourself please reboot the machine too. Also check to see that there are no discs left in the disc drive as this can cause the machine to be out of service.
Please check to see if there are any cash jams in the dispenser, that the cassettes are fully inserted and whether there are any foreign objects in the card reader.
NCR machines require you to initialise the printer after you change a receipt roll. You do this by going into the replenishment menu and selecting the printer option followed by the initialise option.
If the problem persists, call the Brink’s customer service centre and we’ll be able to talk you though these procedures.
You should receive your commission statements two working days before the money is paid into your account.
You should receive your statement on the 13th of the month.
It is very unusual for an ATM to ‘under-dispense’ on a customer’s transaction. However if the machine runs out of money or if there is a serious cash jam it is possible.
Under NO circumstances should you refund the customer either out of your till or the ATM itself (Self-Fill machines).
In most instances, if an ATM does ‘short-change’ a customer, the transaction is usually reversed within half an hour. If after half an hour the outstanding money has not been returned to the customer’s account, instruct the customer to take their receipt to their bank and request an ATM Query form.
All banks have a process to recover any losses on behalf of their customers and will contact us for a copy of the ATM Journal.
This journal records everything that the ATM does and, if there is an error on the customer’s transaction, a refund (including the surcharge) will be paid.
If this happens to a Self-Fill machine we will pay the customer the money that is owed and “claw” it back from commission we owe you.
If you wish to change the location of the cash machine then you’ll need to contact our customer service centre on 1800 844 050.
Depending on the circumstances there may be a charge of up to €600 + VAT.
We require a minimum of two weeks’ notice. However, the more notice you give us the more likely we can meet a date you require.
If you change your bank account details we must have a copy of the new details in writing.
The quickest way for us to change the details is for you to contact our 24 hour service desk via ROloperations@Brinks.com
Common Support Questions
Normally an ATM will send a signal to correct any error automatically. But please be aware that it can take up to 1hr for this to show as reversed, and it will often take a lot longer for information to update online banking apps.
If the discrepancy has not been reversed after 24hrs please contact your card provider who can help you set up an ATM Transaction Dispute and will then investigate the claim for you.
All captured cards are securely destroyed as per the card scheme requirements and we’re very sorry to say that neither Brink’s or the retailer who has the ATM are able to return your card.
So you should immediately contact your card issuer to inform them of the situation, to cancel your card and then request a replacement.
It’s so easy to get distracted and forget to take your money. If this has happened to you, there are two options:
- If you saw the money being retracted back into the cash machine, then contact your bank to make a claim.
- If you don’t know whether the money was retracted back into the machine, contact us to check your recent transactions. You can do this by calling 1800 844 050 or by ROloperations@Brinks.com.
You will need to provide the location of ATM (site name & postcode as minimum), the approximate date & time of the transaction, the amount asked for, and the last four digits of the long card number.